Warranty

NJOY leads the electronic cigarette industry with customer service excellence and product quality. We are so confident that you will enjoy our product, that if you are not 100% satisfied, we’ll refund your entire purchase within the first 30 days! We also stand proudly behind the unique craftsmanship of each of our NJOY products guaranteeing our product to be free of defects for one full year from the date of purchase. Please see below for full details regarding our 30-Day Money-Back Guarantee and our 1-Year Warranty!

30-Day Money Back Guarantee

If for any reason you are not satisfied with your purchase, you may return your purchase within 30 days for a full fund. Simply click here to access the Return Form, print and fill out this form, and place product in the original product packaging with all items from the original order. Returns should be mailed to the address listed on the Return Form. Return requests MUST be accompanied by the original receipt, return form, and be received within 30 days of the date of the original shipment. Please allow 1-2 weeks for processing. We recommend that you return your product via traceable mail, as we do not take any responsibility for undelivered returns. All refunds will be issued to the credit card used for the original purchase.

One Year Warranty

At NJOY, we guarantee our product to be free from defects in material and workmanship for one year from the original date of purchase. We recommend that you return your product via traceable mail, as we do not take any responsibility for undelivered returns.

NJOY warrants only to the original purchaser of this product. This warranty does not cover any defects or costs caused by modification, alteration, repair, or service of this product by any persons or company other than NJOY. Physical abuse, or misuse of the product or operation in a manner that is not consistent with the use indicated or any use of the product other than that for which it was intended, is prohibited.

Return/Exchange items should be sent to the following address:

NJOY Innovations, Ltd.
(Return/Exchange) C/O DHL Supply Chain
Shepherds Grove Industrial Estate
Summer Road
Stanton
Bury St. Edmunds
Suffolk
IP31 2BG

 


contact us or call Customer Service 020 3289 6569 or